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[ON-DEMAND WEBINAR] How to Navigate Changing Consumer Behavior in 2021


The impact of the COVID-19 pandemic on a constantly connected, technology-empowered population has had a clear impact on consumer behaviors and shopping trends.

While we cannot be sure on every modified consumer behavior that will stick around and what will stay when the pandemic subsides, marketers will want to be aware of these changes and how they may impact marketing strategies.

In this webinar, V12 explores the changing consumer environment and how brands can adapt now to long-term impacts with targeted strategies.


  • An overview of how consumer behavior and shopping patterns have changed and the impact on brand strategies
  • How to navigate the shift to online shopping and spending behaviors
  • How to provide winning digital customer experiences in today’s online environment¬†
  • An overview of how to identify and target consumers showing online intent to purchase such as browsing online for products and services you sell or by visiting your website
  • How to collect customer insights and provide personalized journeys before the opportunity is lost


Online Shopping Marketing

Download the Webinar!